Click to Save up to $300/yr on calls
- Average user rating: 2.5 stars out of 34 reviews Back to product review
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1 out of 1 people found this review helpful
2.0 stars
"You can probably do better."
Pros: Truly unlimited calling and texting for a good price.
Cons: Very limited coverage area, spotty quality, and a poor excuse for customer service.
Summary: If you live in one of the few coverage areas, don't plan to travel with your phone, and have no reason to call customer service, then MetroPCS is probably a good choice for you. I must admit, they mean it when they say unlimited. Unlimited calling and messaging (whether text, picture, etc.) is always standard and for a great price. The true downfall of this service (which is otherwise a great idea) is how limited it can be.
If you constantly travel or go out of town, there's a huge chance that your phone will be useless. A year and a half ago I lived near Tampa, FL where service is available. I took a trip to a Students of German convention which was held in Daytona. The last place I was able to use my phone was Orlando. For three days, I was unable to call back home or receive calls from my teacher who was leading the trip. I believe that Daytona has now been added to the coverage area, but at the time I was very disappointed. When I did get service, the call quality had a tendency to be very poor.
Also, good luck trying to get cool stuff for your phone. I tried continuously to buy a ringtone for my phone, but they made it nearly impossible for me. The customer service is outstandingly bad.
This service has an opportunity to be a great carrier, but until they can do some housecleaning, this may not be the company for you. However, if you plan to stay in the same area (assuming it's available) and don't mind paying a bit extra for a phone, this could very well be what you're looking for.
